Fair terms for reserved consultation time
Cancellations, rescheduling and refunds
Refund and cancellation terms for Techpilotgrid parental leave and return-to-work consultations in Germany.
Cancellation window
You may cancel a scheduled consultation by emailing info@techpilotgrid.digital. A cancellation received at least 48 hours before the appointment is eligible for a full refund of consultation fees already paid. If you are a consumer exercising a mandatory statutory withdrawal right, that right is unaffected.
Late cancellation and partial refunds
For cancellation between 24 and 48 hours before the appointment, we refund 50% of the fee. Cancellation with less than 24 hours’ notice and failure to attend are normally non-refundable because the time has been reserved and is unlikely to be reassigned.
Rescheduling
One reschedule requested at least 24 hours before the session is free, subject to availability. A later change may be treated as a cancellation. If illness, birth timing or an emergency makes notice impracticable, contact us promptly; we consider reasonable exceptions individually.
Work already started
Fees for a completed consultation are non-refundable merely because you choose a different course afterward. If you cancel additional commissioned work after it begins, we deduct the fair value of time already spent. Any specifically agreed third-party cost or purchased material that cannot be recovered is also deducted, but ordinary digital consultation summaries do not carry a separate materials charge.
Provider cancellation
If we cancel and cannot agree a suitable replacement date, you receive a full refund for the affected service. If a technical failure prevents a video consultation from taking place and an alternative connection cannot be established, you may reschedule or request a full refund.
How refunds are made
Send your name, appointment date and invoice number to info@techpilotgrid.digital. Approved refunds are initiated within ten working days and returned using the original payment method where possible. Bank and card processing may add time beyond our control.
Dissatisfaction and service concerns
Tell us within 14 days of the consultation if you believe the agreed scope was not delivered. We will review the appointment record and may offer corrective follow-up, a partial refund or a full refund where appropriate. This policy does not limit statutory remedies or mandatory consumer rights.